Email

Send and reply to one-to-one emails

Last updated: January 31, 2019

You can send an email to individual contacts in HubSpot from the contact record or from the associated company, deal, or ticket record. You can also reply to emails in HubSpot from the record timeline.

Please note: a connected inbox is required to send emails through the CRM. You can learn more about how to connect your inbox here.

Send one-to-one emails

  • Navigate to your contacts, companies, deals, or tickets.
  • Click the name of a record.
  • In the left panel, click the Email email icon.
  • In the window that opens at the bottom, configure your email.
    • To send the email to a specific email address, click the name in the To field and select another email address associated with the contact to send your email to.
    • To send from another email address associated with your user, click your email address in the From field.
    • Enter a subject for your email.
    • Type the body of your message. In the top bar:
    • At the bottom, click the icons to format your text textColor, add hyperlinks link, add images insertImage, add snippets textSnippet, add links to your knowledge base bulb (Service Hub only), edit your signature signature, and attach files attach.

  • Click Send.

Reply to one-to-one emails

Please note: if the email is from your team member to the contact, clicking Reply will send the email only to your team member, and not the contact.

  • To send the email to a specific email address, click the name in the To field and select another email address associated with the contact to send your email to.
  • To send from another email address associated with your user, click your email address in the From field.
  • Enter a subject for your email.
  • Type the body of your message. In the top bar:
  • At the bottom, click the icons to format your text textColor, add hyperlinks link, add images insertImage, add snippets textSnippet, add links to your knowledge base bulb (Service Hub only), edit your signature signature, and attach files attach.
  • Click Send.