How do I set up my Log in CRM email addresses?

Last updated: May 16, 2018

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HubSpot Sales comes equipped with a BCC email address that can be used to manually log emails in the HubSpot CRM from any email client. If you're using Gmail or Outlook and have the sales extension or one of the add-ins installed, you can log emails in the CRM automatically. Additionally, you can add a custom BCC address if you'd also like to use an address from another system, such as Salesforce.

How do I find my HubSpot CRM BCC email address?

To locate your HubSpot CRM BCC email address:

  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • On the left, click SalesLog emails in CRM.
  • Your BCC address will be in the BCC address field. This address is meant for recording the emails you send out. When you send an email to someone, add this address to the BCC line of the email, and the email will automatically be recorded on the appropriate contact record. Click Copy to the right of the field if you'd like to copy your BCC address. 
  • Your forwarding address will be in the Forwarding address field. This address is meant for recording the emails you receive. When you receive an email from a contact, forward the message to this address, and the email will be recorded on the appropriate contact record. Click Copy to the right of the field if you'd like to copy your forwarding address. 

You can also specify email addresses and domains that you never want to log emails for

All of HubSpot's BCC addresses are formatted as [Your HubID] Use this address by pasting it in the BCC field in any email client. Your email must meet the following criteria in order to be logged in the CRM:

  • The user sending the email has sales access.
  • The email address from which you are sending the email matches:
    • A user in your account.
    • One of your connected email addresses under Profile & Preferences.
    • An alias in your email client. 
  • The email address of the recipient does not match your domain. This prevents emails sent to your co-workers from being logged in the CRM.

Please note: if you manually use the BCC address in an email client without tracking, this will simply log the email on a contact record in your CRM. This will not allow you to track opens or clicks on your emails.

How can I log emails automatically from Gmail or Outlook?

The instructions below walk through logging emails in Gmail or Outlook: 

How do I set up Log in CRM for Salesforce?

You can log your HubSpot Sales emails in Salesforce by adding your Email to Salesforce address to the Custom BCC address in your HubSpot Sales settings.

  • Log in to Salesforce.
  • Click your name in the top right-hand corner and select My Settings.
  • In the left sidebar, select Email > My Email to Salesforce.
  • Copy the value in the Your email to Salesforce field. 
  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • Click Integrations > Email Integrations in the left sidebar menu.
  • Click the HubSpot Extensions tab. 
  • Click Manage beside Additional BCC address.

  • In the dialog box, paste the value from Salesforce and click Save
Moving forward, this custom address will be added when the Log in CRM feature is enabled in Gmail or Outlook, and your email will be logged in both systems.

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