How do I set up my Log in CRM email addresses?

Last updated: December 5, 2017

Available For:

Marketing: N/A
Sales: Free, Starter, Professional

HubSpot Sales comes equipped with a BCC email address that can be used to manually log emails in the HubSpot CRM from any email client. If you're using Gmail or Outlook and have the Sales extension installed, you can log emails in the CRM automatically. You can also add a custom BCC address if you'd also like to use an address from another system, such as Salesforce.

How do I find my HubSpot CRM BCC email address?

To locate your HubSpot CRM BCC email address:

  • In your HubSpot Sales account, navigate to Settings
  • On the left, click Sales > BCC & forwarding.
  • Your BCC address will be in the BCC address field. You can click Copy to the right of the field to copy your BCC address.

All of HubSpot's BCC addresses are formatted as [Your HubID] Use this address by pasting it in the BCC field in any email client. As long as the criteria described below is met, your email will be logged in your CRM:

  • The minimum required user role is Sales User.
  • The email address from which you are sending the email must match the email address of a user in your HubSpot account. This prevents someone outside your company from maliciously spamming the BCC address.
  • We won't log emails you send to co-workers based on email domain.
  • We'll create a contact when you email someone who doesn't yet exist in your CRM.

Please note: if you manually use the BCC address in an email client without tracking, this will simply log the email on a contact record in your CRM. This will not allow you to track opens or clicks on your emails.

How can I log emails automatically in Gmail or Outlook?

If you use Gmail or Outlook and have the HubSpot Sales extension installed, you can log emails in the CRM automatically by clicking the Log checkbox when composing your message. The box will remain checked when you compose messages in the future.

How do I set up Log in CRM for Salesforce?

You can log your HubSpot Sales emails in Salesforce by adding your Email to Salesforce address to the Custom BCC address in your HubSpot Sales settings.

  • Log into Salesforce.
  • Select [Your Name] > My Settings.
  • In the left sidebar, select Email > My Email to Salesforce.
  • Copy the value in the Your email to Salesforce field. 
  • In your HubSpot Sales account, navigate to Settings
  • Within the Integrations option from the left sidebar, select Email Integrations.
  • Click the HubSpot Extensions tab. 
  • Scroll to the Extension settings section and click Manage beside BCC override.

  • In the pop-up box, paste in the value from Salesforce and click Save
  • Moving forward, this custom address will be added when the Log in CRM feature is enabled in Gmail or Outlook, and your email will be logged in both systems.

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