Connected Email

Block HubSpot Sales email open and click tracking from certain IP addresses

Last updated: March 4, 2020

Applies to:

All products and plans

The HubSpot Sales extension has settings that allows you to input any IP address that you do not want to get open or click notifications for. This is useful for:

  • Blocking your own computers or mobile devices (work, laptop, etc.)
  • Blocking specific people's IP addresses
  • Avoiding getting notifications when your colleagues open your emails

Please note: for best results, confirm you're using the latest version of Google Chrome. Learn how to troubleshoot the Sales Chrome extension

How to block IP addresses

  • Find your IP address:
    • Go to or Your IP address will display at the top of the screen. If you are working remotely, this could change frequently. 
    • If you have an IT department, ask them. They will likely be able to provide this information.
    • Call your internet provider and ask them what your IP range is.
    • Find out if your internet provider can provide you with a static IP for your corporate office or home network and use that instead.
  • In your HubSpot account, click the settings icon settings in the main navigation bar.
  • In the left sidebar menu, navigate to Integrations > Email Integrations
  • Click the HubSpot Extensions tab. 
  • In the Extension settings section, click Manage next to Blocked IP Addresses. 

  • In the dialog box, enter an IP address, then click Addemail-extensions-add-a-blocked-ip-address
  • Click Save.

Please note: if your activity is still not being filtered, it is likely that your mobile device, computer, or company uses a dynamic IP address, which means that it consistently changes. You can continue to update the IP address in the Blocked IP Address field.

If you are receiving notifications about your activity when reading email on your mobile device, you can disable notifications for the HubSpot mobile app on your iPhone.