Last updated: October 19, 2020
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In your conversation settings, you can set up how you'll be notified when a visitor starts a chat, sends an email, or sends a message through Facebook Messenger.
Before you can start receiving notifications for your conversations, make sure to navigate to the conversations inbox in your account. You can do so by navigating to Conversations > Inbox in the main HubSpot navigation.
To turn on floating notification sounds:
Please note: to trigger the floating notification sound, floating notifications must be enabled and the user must be in the conversations inbox.
To turn off all notifications or specific notifications for incoming threads:
Chat notification settings apply to live chat, bot, and Facebook Messenger conversations. Turning any of the following notifications on/off will apply across all three chat types:
Please note: you will not receive a notification for an unassigned bot conversation until the bot reaches the Send to a team member action and assigns the conversation to "No one."
To receive notifications via the Slack integration:
If you're not receiving notifications as expected, review the following:
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