Last updated: June 14, 2023
Find answers and general information quickly about the ads tool in HubSpot. If you have any specific questions about Facebook lead ads in the ads tool, check out frequently asked questions about Facebook lead ads.
If you're facing issues loading any ad content or the ads tool, it is likely due to ad blockers installed on your browser. Ad blockers such as Ghostery or AdBlock can prevent the ads tool from loading. Check your browser and disable any ad blockers, then try loading the ads tool again.
HubSpot can track the following types of ads for contact attribution:
For ad types that Hubspot cannot track, the HubSpot ads tool will report basic information, such as clicks and impressions. Contacts will not be attributed to untracked ads. Learn more about ad tracking in HubSpot.
After you connect your Facebook Ads, Google Ads, or LinkedIn Ads account to HubSpot, your existing ads will automatically sync to HubSpot and appear on your ads dashboard, which can then be viewed and tracked in HubSpot.
To pause an active ad campaign or individual ads in the ads tool:
Not all ad types are supported for tracking and reporting in HubSpot. For example, Facebook Lead ads can be tracked and reported, while LinkedIn InMail ads can be tracked but cannot be reported. Learn more about which ad types can be tracked and reported on with Google, Facebook, and LinkedIn ads.
If you're disconnecting and reconnecting your Facebook Ads, Google Ads, or LinkedIn Ads account for troubleshooting purposes, please note the following:
If there are issues with your connected ad accounts, the following email notifications will be sent:
At the moment, it is not possible to delete ad campaigns from within HubSpot. To delete an ad campaign, you must delete it directly from the ad network instead.