Workflows

Use suppression lists in contact-based workflows

Last updated: November 30, 2018

Applies to:

Marketing Hub
marketing-pro-enterprise
Professional, Enterprise

In Marketing Hub Professional or Enterprise accounts, suppression lists can be used to unenroll or exclude contacts in contact-based workflows.

Please note:

How suppression lists work

Adding a suppression list to a workflow will do one of three things:

  1. Contact is not currently enrolled in the workflow and is a member of the suppression list: the contact will not be enrolled in the workflow even if they meet the enrollment triggers at a later time, and will appear in the workflow's history as being found in a suppression list and unenrolled.
  2. Contact is currently enrolled in the workflow and is a member of the suppression list: the contact will be unenrolled when they reach the next step in the workflow.
  3. Contact is currently enrolled in the workflow and is not a member of the suppression list: the contact will remain in the workflow. However, if they meet the criteria of the suppression list at a later time (while still active in the workflow), they will be unenrolled then.

Please note: a contact that is removed from a suppression list will not automatically be enrolled in the workflow even if they still meet the workflow's enrollment triggers at the time. Contacts are only enrolled in a workflow at the moment they meet the workflow's enrollment triggers or re-enrollment triggers.

Add a suppression list to a workflow

  • In your HubSpot account, navigate to Automation > Workflows.
  • Click the name of the workflow.
  • Click the Settings tab.
  • Click Set unenrollment triggers.
  • Under Suppression lists for this workflow, click the Choose a list dropdown menu and select a list.
  • In the bottom left, click Save.

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