Navigate to Integrations
From your HubSpot Dashboard, navigate to Account Menu > Integrations.
Click on GoToWebinar Settings
From the Integrations screen, click on Settings in the GoToWebinar section.
Turn your webinar on
Turn your webinar on by clicking the button to ON to enable the sync between HubSpot and GoToWebinar. You will not have to go back to GoToWebinar again until you actually deliver the webinar.
Set up your Webinar landing page
Now that your webinar is on, it's time to start getting registrants for it. How to set up the landing page to capture registration for your webinar depends on whether or not you are using HubSpot COS Landing Pages.
If you're using COS Landing Pages...
You can configure a landing page to register a contact for a selected webinar in GoToWebinar when the contact converts on a certain landing page. The registration form will store the user information as a HubSpot lead. To register contacts, you will first need to create a landing page and associate it with your webinar via the form module. For a refresher on how to create a landing page, read this article. To learn how to create a form for a landing page, read this article. Don't forget to redirect a form user to a thank you page.
Note: If you're using non-COS landing pages, you should use GoToWebinar's "Share Your Webinar" settings to invite attendees.
Once your landing page is set up, locate your form module and click into the module to edit, then scroll to GoToWebinar Registration section. Select the webinar for which you would like to register contacts who fill out the specific form. Click Done.
After you have selected a webinar, publish the landing page by clicking the Publish button. Whenever anyone converts on this landing page, they will be immediately sent to GoToWebinar and appear as a registrant in your Registrant List.
- If you're not using COS landing pages or form embed codes, you should use GoToWebinar's "Share Your Webinar" under the Manage Webinar settings to invite attendees with a registration URL.
- There is no relationship between the GoToWebinar registration page and your new COS Landing Page. Using the COS Landing Page replaces the need for the GoToWebinar registration page.
- The integration does not pull in any fields from the GoToWebinar registration page. This means that you'll need to recreate the questions that you normally ask on your GoToWebinar registration page on your COS Landing page.
- The form you use on the landing page does not have to be specific to the webinar you are giving - a form submission will create a registrant in GoToWebinar for the selected webinar, regardless of what form you use. If you use progressive profiling, this is particularly valuable.
- The integration only passes First Name, Last Name, and Email for a contact. Any additional information in HubSpot or GoToWebinar will not be available in the other system.
If you're using embedded forms
You can enroll contacts for a webinar if you are using an embed code generated from the forms tool. Please note that when anyone converts on a form, the submitter will be immediately sent to GoToWebinar and appear as a registrant in your Registrant List. To accomplish this, generate a form embed code as you normally would, but add a new identifier for the webinar in the embed code -- goToWebinarWebinarKey: 'your key here'.
You can find the goToWebinarKey in your GoToWebinar account in the URL for a selected webinar.
Create your emails
Now it's time to drive traffic to your landing page to get some registrants. Email is the best channel to drive submissions on webinar landing pages, so it is best practice to create at least one promotional email per webinar. To refresh yourself on how to create an email, read this article.
You can also create emails for different segments of your contacts database based on webinar activity (you can learn more about how to create segments in HubSpot in the next step).
Here are ideas for emails that you can create in addition to your promotional email:
- Reminder emails to keep the webinar top of mind for your registrants.
- Thank you emails for those who attended.
- Sorry we missed you email for those who registered but didn't attend.
- Schedule a demo email for those who attended and have a high lead score.
Please be aware that the integration does not have an automated mechanism for inserting personalized links from GoToWebinar within HubSpot emails.
Segment registrants and attendees
With your landing page configured and your emails written, your next step is to create the lists and workflows to make sure the right contacts are receiving the correct targeted email.
From the Lists tool (Contacts > Lists), you can create a new list and choose to begin segmenting your contacts by the GoToWebinar webinar status criteria.
Her are some example lists you could create:
Registrants of a webinar
Contacts who registered for but didn't attend a webinar
Attendees of any webinar
If you're using COS landing pages:
Registrant data is added to HubSpot in real time, and attendee data is added to HubSpot 15 minutes after your webinar is over.
If you're using non-COS landing pages:
Registrant data is automatically added to HubSpot approximately 15 minutes after people become registrants in GoToWebinar. Attendee data is added to HubSpot 15 minutes after your webinar is over.
Nurture registrants and attendees
Once you've created your lists, you can use them to send one-off email blasts or as a starting condition in a workflow to send emails to your different segments. Using these lists is particularly convenient for automating emails near the time of certain events, like registration and attendance and changing contact properties.
Set up lead scoring
Now that you have all the historical data that you want in HubSpot, you can incorporate this data into your lead score criteria to make sure that your lead score is accurate and up to date. To do this, go to Contacts > Lead Scoring. You can change a lead's score based on whether or not they've registered for or attended your webinars.
Promote your webinar
It is important to promote your webinar in order to get good attendance and to develop enthusiasm for the meeting. Create a promotion plan and determine which lists, blogs, and partners you'll use to promote registrations.
Here are some tips on how to promote your webinar:
- Publish it on your home page and blog.
- Post it to LinkedIn Events and Facebook Events.
- Publish it in the news section of LinkedIn Groups you're affiliated with.
- Send an email to your own LinkedIn and Facebook Group members.
- Tweet about it on Twitter.
- Send an email blast to your mailing list or newsletter database.
- Find relevant blogs and forums where your target audience is spending time online.
Prepare yourself before the webinar
Make sure you practice and rehearse, and test your technology. Have someone on your team dial-in to make sure the number is working for participants. Have this person send you a question so you know it's working (and can see what it will look like inside the webinar software).
Close all unnecessary applications, especially Outlook, Instant Messenger, etc. You do not want any personal or confidential info displayed, and you don't want to interrupt the webinar with any notifications that pop up.
Call into the meeting at least 15 minutes early. This is a good idea so that attendees know they are in the right meeting.