Contacts

Why does my contact not have any page views even though they've filled out a form?

Last updated: April 10, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A

If a contact has filled out a form, but their Number of pageviews property is set to 0, it is likely because cookies were blocked when the contact filled out the form. This could be because the contact has chosen to block cookies, cookie tracking has been disabled in the form's settings or, if you are using the Forms API, the form is not set to pass a cookie.

Please also keep in mind that the HubSpot tracking code must be installed on your site in order to track page views. Learn how you can verify that your tracking code is installed and firing correctly here