Why wasn't my submission counted on the form analytics dashboard?

Last updated: November 14, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A

Views and submissions from filtered IP addresses will not appear on your form analytics screen.

  • In order to report an accurate conversion rate for your leads and customers, we do not count these views and submissions. If a submission is done from a filtered IP address, it is considered a test submission and will not dilute these metrics.
  • Test submissions will still appear on the individual contact record and on the form submissions screen. If a submission was made from a filtered IP address, you will see a a message at the top of the contact record: Some of this contact's activity has been excluded based on their IP address. Learn more.

Please note: this also applies to the views, submissions, and conversion rates for landing pages and calls-to-action.

Please refer to the articles below for additional troubleshooting steps if the submission was not made from a filtered IP address:

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