Please follow the directions noted below in order to create a list of people who did not open nor clicked on an email.
- Navigate to Contacts > Lists.
- Click New list.
- Click Name list to give your list a name and select either Smart or Static list.
- Under Segment contacts by... select Email. Next, select Contact received email but did not open it and choose one of your sent emails. If you want to create a list of people who did open the email but didn't click, select Contact opened email but did not click on a link and select an email.
- Click Done and Save.