How do I make lists of people who did not click or open an email?

Last updated: July 12, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A

Please follow the directions noted below in order to create a list of people who did not open nor clicked on an email.

  • In your HubSpot Marketing account, navigate to Contacts > Lists.
  • Click New list.
  • Click Name list to give your list a name and select either Smart or Static list.
  • From the list of segmentation options, select Email. Next, select Contact received email but did not open it and choose one of your sent emails.
    • If you want to create a list of people who did open the email but didn't click, select Contact opened email but did not click on a link and select an email.
Received but did not open
  • Click Done and Save.

Was this article helpful?