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Contacts

Manually log a call, note, email, or meeting on a record

Last updated: June 22, 2022

Applies to:

All products and plans

In HubSpot, you can set up meetings, call, and send one-to-one emails with a contact. These activities are logged on records automatically.

When you connect with a contact outside of HubSpot (e.g., a last minute meeting with a client that wasn't booked), you can manually log the activity or a note in any record.

Log a call, note, email, or meeting on desktop

  • Navigate to your records:
    • Contacts: In your HubSpot account, navigate to Contacts > Contacts.
    • Companies: In your HubSpot account, navigate to Contacts > Companies.
    • Deals: In your HubSpot account, navigate to Sales > Deals.
    • Tickets: In your HubSpot account, navigate to Service > Tickets.
    • Custom objects: In your HubSpot account, navigate to Contacts > [Custom object]. If your account has more than one custom object, hover over Custom Objects, then select the custom object you want to view.
  • Click the name of the record.
  • In the left panel, click addLog LLog or description orNotNote to create a new activity or note.
  • Depending on the activity, select Log a call, Log an email, or Log a meeting.
    • When logging a call:
      • To categorize the call's outcome, click the Call outcome dropdown menu
      • To categorize the goal of the call, click the Type dropdown menu to categorize the call's goal. Learn how to create call types.
      • To indicate whether this was an inbound or outbound call, click the Direction dropdown menu. Learn more about using a HubSpot provided phone number to receive incoming calls forwarded to your personal device, or how to make outbound calls from HubSpot. 

log-call-direction

    • When logging a meeting:
      • To add another person to the meeting, click the Attendees dropdown menu and select the user.
      • To categorize the meeting outcome, click the Outcome dropdown menu and select the outcome.
      • To categorize the meeting's goal, click the Type dropdown menu and select its type. Learn how to create meeting types.

log-a-meeting

  • To update the date and time of the activity, click the Date and Time dropdown menus.
  • In the toolbar at the bottom, click the icons to format your text or insert a snippet, link, or image. 
  • The activity will appear on the timeline of records selected in the Associated with dropdown menu. Click the Associated with dropdown menu to search and select records you'd like to associate with the activity or deselect records to dissociate them from the activity.
  • Once you're filled out your activity or note, click Log activity or Save note. The activity will now appear on the record's timeline.

Log notes, activities, or tasks in the HubSpot mobile app

  • Open the HubSpot app on your device.
  • Select the object you'd like to log a note, activity, or task for:
    • Contacts: In the bottom navigation menu, tap Contacts.
    • Companies: In the bottom navigation menu, tap Contacts, then tap the Companies tab.
    • Deals: In the bottom navigation menu, tap Deals.
    • Tickets (Android only): In the bottom navigation menu, tap More, then tap Tickets.
  • Tap the name of the record.
  • On the Activity tab, tap Add note, Create task, or Log Activity. If you tapped Log Activity, select Call, Email, or Meeting.
log-activity-mobile-app-1
  • Enter the details for your note, activity, or task. If you're using the mobile app on an Android device, you can use snippets to quickly enter a short, reusable block of text to the activity details. 
  • If you're logging a call or meeting on an iOS device, you can select a call or meeting outcome and type. You must have set up outcomes and types in your desktop app before you can select them on your mobile device. 
    • Tap Call outcome or Call type and select an outcome or type.
    • Tap Meeting outcome or Meeting type and select an outcome or type.  

call-outcome-on-mobile

  • Click to toggle the Follow up task switch on to create a new task as a follow up action from your activity.
  • Tap Save. The note, activity, or task will now appear in the record's timeline.
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