Manage your HubSpot subscription

Learn how to view and manage your current HubSpot subscription, find your subscription and service limits, and start a trial of HubSpot's software. 

Please note: some features may be restricted, or not available when on a trial. If you have questions around the availability of a specific feature, speak to the representative managing your trial.

Review other articles related to paying your HubSpot invoice:

• View, download, and pay your HubSpot invoice
• Update the company details on your HubSpot invoice and receipt
• Update your payment method
• Update the points of contact for your account

Find your HubSpot subscriptions and service limits 

To view your current subscriptions and add-ons:

1. In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
2. On the Overview tab, in the Products & Add-ons section, view details for your current subscriptions and add-ons. Applicable limits will display under each subscription:

• • For Marketing Hub subscriptions, this includes your contact limit and monthly email send limit.
  • For all subscriptions, this includes the number of seats available in your subscription, and any additional seat add-ons.
  • To manage your individual subscriptions, click Manage subscriptions. This will take you to the Subscriptions tab.

3. In the Seats section, view how many seats are assigned out of the total per subscription tier. Click Manage Seats & Users to be taken to user settings.
4. In the Marketing Contacts section, view how many marketing contacts are assigned out of the total per contact tier. To set contacts as non-marketing or to view usage and limits, click View Usage & Limits.

Manage individual subscriptions 

To view the details of your subscription and make changes such as upgrading or canceling the auto-renewal:

1. In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
2. Click the Subscriptions tab.
3. At the top of the page, view your current subscription term, the next billing date, and the payment method attached to the subscription. 

• • In the Committed Terms section, view the current terms, cost, and billing frequency of each subscription on your account. If your subscription includes a legacy discount, learn more about it legacy discounts. 

• • In the Auto-Renewal Terms section, view the terms for the renewal of your subscription. 

• • To upgrade a subscription, click View pricing to the right of the subscription.
  • To turn off auto-renewal for a subscription, click Cancel auto-renewal if you haven't already canceled your renewal. Or click Cancel. Learn more about canceling your HubSpot subscription. 

Frequently Asked Questions

Who should I contact if I have billing-related questions about my account? 

If you have specific billing-related questions about your HubSpot account, you can email HubSpot's Billing Team at billing@hubspot.com. Learn more about which HubSpot teams to contact based on your goal.

Where do I find the contract for my subscription? 

To find the existing contract for your HubSpot subscription: 

1. In your HubSpot account, click your account name in the top right corner, then click Account & Billing.
2. Click the Transactions tab.
3. In the left sidebar menu click Orders. 

• • Click View to view the order details in a new window.
  • Click Download to download the order as a PDF.

How do I change the number of seats in my subscription?

If you add a seat to your HubSpot subscription, you'll immediately be able to assign a user to the new seat. Your account will be billed at a prorated amount on your next bill date. For example, you are billed on the 25th of each month for 5 seats. On the 7th of the month you buy another seat. For that billing period, you'll pay a prorated cost from the 7th to the 25th for the additional seat, along with the regular cost for the 5 seats. 

If you unassign a user from a seat, the seat will still exist in your account and you'll continue to pay for it. You can remove unassigned seats from your Account & Billing page. Learn how to remove unassigned seats. Once an unassigned seat is removed, your billing will be adjusted after your renewal date at the start of your next subscription term. For further information, contact HubSpot's Sales team or the Contract Management team.

Please note: when adding new seats, refer to HubSpot's pricing page for the current cost per seat. 

Why am I seeing a legacy discount applied to my subscription? 

When reviewing your billing details, you may see a legacy discount applied to some of your subscriptions. This occurs if you bought a subscription before there was a change to the current pricing model. Refer to HubSpot's pricing page for the current price per subscription tier. 

How do I start a trial of any of HubSpot's tools?

To start a trial of any of HubSpot’s tools and software:

1. In your HubSpot account, click your account name in the top right corner, then click Pricing & Features.
2. Under the subscription you want to trial, click Start a free 14-day trial. The trial will automatically begin.

Alternatively, you can also click any of the tools you want to try (for example sequences) and click Start a free 14-day trial. Or, contact your Customer Success Manager. 

Will I be charged after my trial ends?

If you're currently on a trial for any HubSpot subscription, you will not be automatically charged after the trial ends.

How do I cancel a trial?

Trials will automatically end after 14 days. You will not be automatically charged after the trial ends.