Email Tracking

How to send tracked links in an email

Last updated: November 1, 2017

Available For:

Marketing: N/A
Sales: Starter, Professional

With HubSpot Sales Starter or Professional, you can track clicks on URLs that have been formatted as hyperlinks when sending tracked emails in your email client (e.g. Gmail, Outlook) or the HubSpot CRM.

Tracking will only occur for clicks on hyperlinked text, and not raw URLs (e.g. www.hubspot.com)Before sending your email, confirm that you've added your link(s) as hyperlinked text; by default, it will typically appear blue and underlined. See examples of hyperlinked text below:

Outlook:

Sidekick_Link_Tracking_Outlook

Gmail:

Sidekick_Link_Tracking_Gmail

HubSpot CRM:

Tracked links will appear in the following format in the email received by your contact:

http://t.sidekickopen.com/e1t/c../../www.hubspot.com.../

This temporary redirection to the t.sidekickopen.com domain is necessary for HubSpot to register and track link clicks. The link will automatically redirect to the final URL destination (e.g. www.hubspot.com) when clicked.

If a raw URL that is not clickable is added into an email (e.g. www.hubspot.com), the link will not be tracked. 

If you would like to test link tracking, click the link from an email client and browser that does not have HubSpot Sales installed; otherwise, the click notification may be suppressed. This prevents you from receiving notifications when you click your own links, and does not apply to other recipients of your email who may have HubSpot Sales installed.

If you are not receiving any click notifications, please see this article for more information.

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