Tickets

HubSpot's default ticket properties

Last updated: May 10, 2018

Applies to:

Service Hub: Professional

HubSpot comes with some default properties to help you capture the details you need to create a new ticket. You can also customize your ticket properties to capture the information most relevant to your specific sales process.

Ticket information

Category - Main reason customer reached out for help.

Close Date - The date the ticket was closed.

Create Date -  The date the ticket was created.

First agent response date - The date of the first response from an agent.

HubSpot team - The name of the team associated with the owner of the ticket.

Last activity date - The last time a note, call, email, meeting, or task was logged on the ticket.

Last contacted date - The last time a call, email, or meeting was logged on the ticket.

Last customer reply date - The date of the last customer response.

Last modified date - The last time any property on the ticket was modified.

Next activity date - The date of the next upcoming activity for a contact. This is set automatically by HubSpot based on user actions in the contact record.

Number of times contacted - The number of times a call, email, or meeting was logged for a contact. This is set automatically by HubSpot based on user actions in the contact record.

Owner assigned date - The most recent date a HubSpot Owner was assigned to a contact. This is set automatically by HubSpot and can be used for segmentation and reporting.

Pipeline - The pipeline that contains this ticket.

Priority - The level of attention needed on the ticket.

Source - Channel where ticket was originally submitted.

Ticket description - Full description of ticket issue.

Ticket id - The unique id for this ticket. This field is set automatically and cannot be edited.

Ticket name - Short summary of ticket. 

Ticket owner - The owner of the ticket.

Ticket status - The pipeline stage that contains this ticket.

Time to close - The time between when the ticket was created and closed.

Time to first agent reply - The time between when the ticket was created and an agent first replied.

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