HubSpot comes with some default properties to help you capture the details you need to create a new ticket. You can also customize your ticket properties to capture the information most relevant to your business process.
Category - Main reason customer reached out for help.
Close Date - The date the ticket was closed.
Create Date - The date the ticket was created.
First agent response date - The date of the first response from an agent.
HubSpot team - The name of the team associated with the owner of the ticket.
Last activity date - The last time a note, call, email, meeting, or task was logged on the ticket.
Last contacted date - The last time a call, email, or meeting was logged on the ticket.
Last customer reply date - The date of the last customer response.
Last modified date - The last time any property on the ticket was modified.
Next activity date - The date of the next upcoming activity for a contact. This is set automatically by HubSpot based on user actions in the contact record.
Number of times contacted - The number of times a call, email, or meeting was logged for a contact. This is set automatically by HubSpot based on user actions in the contact record.
Owner assigned date - The most recent date a HubSpot Owner was assigned to a contact. This is set automatically by HubSpot and can be used for segmentation and reporting.
Pipeline - The pipeline that contains this ticket.
Priority - The level of attention needed on the ticket.
Source - Channel where ticket was originally submitted.
Ticket description - Full description of ticket issue.
Ticket id - The unique id for this ticket. This field is set automatically and cannot be edited.
Ticket name - Short summary of ticket.
Ticket owner - The owner of the ticket.
Ticket status - The pipeline stage that contains this ticket.
Time to close - The time between when the ticket was created and closed.
Time to first agent reply - The time between when the ticket was created and an agent first replied.