Skip to content
Calling

Manage phone numbers

Last updated: June 9, 2022

Applies to:

Sales Hub Starter, Professional, Enterprise
Service Hub Starter, Professional, Enterprise

After setting up the calling tool, you can acquire additional HubSpot provided phone numbers, reassign a HubSpot provided phone number, or edit the forwarding number. You can edit, delete, or register additional outbound phone numbers as needed.

You can also view your account's remaining HubSpot provided phone numbers and available calling minutes. Learn more about the calling tool limits on HubSpot's Products & Services catalog.

Manage HubSpot provided phone numbers

In your calling settings, view your existing HubSpot provided phone numbers or acquire additional HubSpot provided phone numbers.

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left sidebar menu, navigate to Calling.
  • On the Phone Numbers tab, review the list of your registered phone numbers. The HubSpot provided phone numbers will have HubSpot listed as the phone number source.

phone-number-source

  • To reassign a HubSpot provided phone number to another user, click the Actions dropdown menu next to the number, then select Edit. In the right panel, use the dropdown menu to select another user, then click Save
  • To make changes to the forwarding number, click the Actions dropdown menu next to the number, then select Edit. In the right panel, edit the forwarding phone number in the text field, then click Save
  • To delete a number, click the Actions dropdown menu next to the number, then select Delete. In the dialog box, enter the phone number in the text field, then click Delete.
  • To acquire another HubSpot provided phone number, click Get a HubSpot number.

Please note: HubSpot provided phone numbers cannot be used for Hosted SMS with other calling providers. Learn more about Hosted SMS in Twilio's documentation

Manage outbound phone numbers

You can manage your registered outbound phone numbers or add more outbound phone numbers in your personal calling settings.

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left sidebar menu, navigate to General.
  • Click the Calling tab.
  • To add additional phone numbers, click Add phone number.
  • By default, the first outbound number that you add will be the default phone number. To change the default number, click the star next to the desired phone number.

start-default-phone-number

  • To remove an outbound phone number as an option for calling, next to the number, click the Actions dropdown menu and select Delete.

Add more minutes or HubSpot provided phone numbers (Sales Hub or Service Hub Professional or Enterprise only)

There's a limit to the number of HubSpot provided phone numbers that you can acquire. Each HubSpot account also has a pooled limit of available calling minutes that are shared between users. Both of these limits are based on your HubSpot subscription. In your calling settings, you can view your remaining calling minutes and HubSpot provided phone numbers.

  • In your HubSpot account, click the settings settings icon in the main navigation bar.
  • In the left sidebar menu, navigate to Calling.
  • In the Usage, limits, and subscriptions section on the Phone numbers tab, review your minute usage for the month and how many HubSpot provided phone numbers are in use.

phone-number-minute-usage

If you're a super admin in a Sales Hub or Service Hub Professional or Enterprise account, you can purchase additional calling minutes and/or HubSpot provided phone numbers from the Add-ons section on HubSpot's pricing page, or by contacting your Customer Success Manager.

upgrade-calling-minutes-phone-numbers

 

Was this article helpful?
This form is used for documentation feedback only. Learn how to get help with HubSpot.