How can I disable cookie tracking on forms so each submission from the same browser creates a new contact?

Last updated: June 21, 2017

Available For:

Marketing: Basic, Pro, Enterprise
Sales: N/A

Yes. You can disable cookie tracking on the form level in HubSpot.

Please note: Only enable this setting if you have a valid use case for it. With this option enabled, each form submission from the same browser will create a new contact. This is done by not including the browsing cookie with the submission data. As a result of this, HubSpot will not be able to track pageviews for these contacts, their referral source to your site, or recognize returning visitors to prefill form fields or make them smart. 

Please reference this forms user guide article for proper scenarios in which to enable this setting.

  • In your HubSpot Marketing account, navigate to Contacts > Forms.
  • Click on the name of the form in question.
  • Click the Options tab.
  • Select Yes under Disable cookie tracking.
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  • Click Save form in the upper right corner to save your changes.

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