How do I change whether my forms pre-populate a users information?

Last updated: December 13, 2016

You can determine whether or not forms pre-populate with known information when a contact returns to your site. Turning this functionality on saves returning contacts time when filling out your form, which may encourage more submissions.

  • Navigate to Contacts > Forms
  • Click on the form in question
  • Click the Options tab in the top left of the page
  • Select Yes or No under Pre-populate fields with known values
    • Yes means that if you have previously captured a contact's information for a certain field, the field will be pre-loaded with the visitor's information the next time they view a form with that field on it
    • No means that the form fields will always be empty

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