Email Notifications

What does a “Someone” notification mean?

Last updated: July 11, 2018


If you are using HubSpot Sales to track your emails, you may sometimes receive a notification that "Someone" opened or clicked your email.

This can happen for a few reasons:

  1. If you send to multiple addresses (including CC and BCC), you will likely see a Someone notification instead of a specific recipient. When you send an email to multiple recipients, they all receive the same HubSpot Sales tracking imageHubSpot Sales will still notify you, but it won't be possible to determine exactly which recipient opened the email. 
  2. If you have the General Data Protection Regulation (GDPR) toggle enabled in your HubSpot account and a contact does not have a lawful basis for data processing, HubSpot Sales will track emails you send to that contact, but the notifications will be anonymous. 

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