If you are using HubSpot Sales to track your emails, you may sometimes receive a notification that "Someone" opened or clicked your email.
This can happen for a few reasons:
- If you send to multiple addresses (including CC and BCC), you will likely see a Someone notification instead of a specific recipient. When you send an email to multiple recipients, they all receive the same HubSpot Sales tracking image. HubSpot Sales will still notify you, but it won't be possible to determine exactly which recipient opened the email.
- The individual recipient you sent a tracked email to forwards your email to other contacts. If the email is forwarded, the recipient of the forwarded email will receive the same HubSpot Sales tracking image as the original recipient and it will not be possible to determine exactly which recipient opened the email.
- If you have the General Data Protection Regulation (GDPR) toggle enabled in your HubSpot account and a contact does not have a lawful basis for data processing, HubSpot Sales will track emails you send to that contact, but the notifications will be anonymous.