Connected Email

'Someone' notification in HubSpot Sales email extension

Last updated: July 14, 2020

Applies to:

All products and plans

If you're using the HubSpot Sales email extension to track your emails, you may occasionally receive a notification that 'Someone' opened or clicked your email.

This notification may occur in the following situations:

  1. If you send a tracked email to multiple email addresses (including CC and BCC), you will likely see a Someone notification instead of a specific recipient. When you send an email to multiple recipients, they all receive the same HubSpot Sales tracking image. HubSpot Sales will still notify you of the email open, but it won't be possible to determine exactly which recipient opened the email.
  2. If you have the General Data Protection Regulation (GDPR) toggle enabled in your HubSpot account and a contact does not have a lawful basis for data processing, HubSpot Sales will track emails you send to that contact, but the notifications will be anonymous.