Calling
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All Calling articles
- Add HubSpot widgets to your mobile home and lock screen
- Beta Assign a customer agent to a calling channel
- Call recording laws
- Call recording not saved in HubSpot
- Calling | Frequently Asked Questions
- Beta Connect a calling app channel in help desk
- Create custom call and meeting outcomes
- Improve your transcripts
- Make calls
- Make calls from the HubSpot mobile app
- Manage Caller ID, manual contact syncs, and call logs in the HubSpot mobile app
- Microphone not working when making calls in the CRM
- Port a number to HubSpot
- Receive calls in the HubSpot browser
- Beta Receive inbound calls with calling apps within HubSpot (BETA)
- Report on tracked terms in transcripts
- Beta Review and add inline comments to call transcripts (BETA)
- Review call recordings and transcripts
- Review calls in the call index
- Review recordings on the HubSpot mobile app
- Set up a calling channel in help desk
- Set up a calling channel in the Conversations Inbox
- Set up a Twilio Connect account in HubSpot
- Set up calling
- Set up interactive voice response
- Supported countries for HubSpot calling
- Technical requirements to use the calling tool
- Use a calling app to make and receive calls in HubSpot
- Use coaching playlists to train your team
Import & Export
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All Import & Export articles
- Export contact data
- Export your records
- Generate an example import file
- Import contacts on the HubSpot mobile app
- Import records and activities
- Repeat a past import
- Beta Require approvals for exports (BETA)
- Review and troubleshoot record import errors
- Set up export notifications and view a log of exports in your account
- Understand the import tool
- View and analyze past imports
Inbox
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All Inbox articles
- A guide to the conversations inbox
- Analyze your customer agent's performance
- Assign a conversation owner in a workflow
- Beta Assign a customer agent to a calling channel
- Choose an inbox connection
- Collaborate with your team in the conversations inbox
- Collect and manage consent for WhatsApp conversations
- Compose and reply to messages in the conversations inbox
- Configure chat capacity limits for users in your account
- Beta Configure ticket permissions in the customer portal based on contact properties
- Connect a WhatsApp channel to the conversations inbox
- Connect channels to the conversations inbox
- Connect custom channels to the conversations inbox
- Create a customer agent
- Create contacts in your conversations inbox
- Customize and send WhatsApp message templates
- Delete a conversations inbox
- Forward emails to a hosted email address in the conversations inbox
- HubSpot's conversations properties
- Limit access to your HubSpot assets
- Manage customer portal settings
- Manage notifications in Google Chat
- Manage notifications in Slack
- Manage the allow and deny list in the conversations inbox or help desk
- Manage tickets in your inbox (legacy)
- Manage user out of office hours for inbox and help desk
- Manage user working hours and availability for scheduling pages, inbox, and help desk
- Manage your team's user availability
- Organize conversations into custom views in the inbox
- Overview of the conversations tool
- Report on chat and email conversations
- Review WhatsApp subscription statuses
- Set a priority for chatflows
- Set SLAs in the inbox
- Set up a customer portal
- Set up routing rules in the conversations inbox
- Set up the conversations inbox
- Set up your bot to display outside of business hours
- Summarize a conversation in the conversations inbox
- Turn on automatic chat transcripts in the conversations inbox
- Update the WhatsApp consent status of your contacts in bulk (BETA)
- Use AI assistants in the conversations inbox
- Use conversations on the HubSpot mobile app
Segments
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All Segments articles
- Beta Access insights and AI recommendations for all segments
- Add records to or remove records from a segment
- Analyze individual segment performance and activation
- Beta Analyze segments
- Change the type of a segment
- Combine segments
- Beta Convert index page views to segments
- Create a random sample from a segment
- Create and use segment properties
- Create lookalike segments
- Beta Create personalized content from segments
- Create segments
- Customize segment columns
- Determine filter criteria
- Difference between AND vs OR logic in segments, workflows, and reports
- Edit, use, or delete segments
- Exclude records from an active segment
- Export segments
- Filter segments and manage segment views
- Import opted-out contacts
- Manage user and team access to segments
- Manage your blog subscribers
- Organize segments into folders
- Segment contacts based on ad interactions
- Set up segment notifications
- Split a segment
- Test if records match segment criteria
- Troubleshoot segments
- Understand and manage quarantined contacts
- Understand ways to group records in HubSpot
- Use AI to generate filters and descriptions in segments
- Use segments in the HubSpot mobile app
- View and compare segment versions
Object Settings
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All Object Settings articles
- Add and edit your account currencies
- Assign access to records
- Automatically create and associate companies with contacts
- Automatically set and sync record lifecycle stages
- Back up or restore CRM data
- Create and customize lifecycle stages
- Create and edit custom objects
- Create and use association labels
- Create cards to display data on records
- Create color-coded object tags
- Customize record previews
- Customize records
- Customize the board view for deals, tickets, and custom objects
- Customize the create form for each object
- Customize the properties shown on records
- Beta Customize the redesigned board view
- Manage index page view settings
- Rename objects
- Require approvals for deals
- Set defaults for creating deals
- Set limits for record associations
- Set up and manage object pipelines
- Set up automatic associations for records and activities
- Set up custom object pipeline automation
- Set up deal pipeline automation
- Set up lead pipeline automation
- Set up phone number property validation
- Set up rules for object pipelines
- Set up ticket pipeline automation
- Sync lead ownership and activities
- Sync ownership between contacts and companies
- Translate your custom CRM content
- View a company record summary
- View trend insights on company and contact records
One-to-One Email
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All One-to-One Email articles
- Add and manage email signatures in the CRM
- Add videos to chat, one-to-one emails, templates, and sequence emails
- Edit the default address to send one-to-one emails from
- Beta Manage contact email logging rules
- Manage unsubscribe links for one-to-one emails
- Manage your contacts' messaging subscriptions
- Beta Manage your default unsubscribe settings for one-to-one emails (BETA)
- Schedule a one-to-one email from the CRM
- Send and manage one-to-one emails
- Set sending limits for connected email accounts
- Understand email sending in HubSpot
- Use contact profiles with the HubSpot Sales Chrome extension
- Use contact profiles with the HubSpot Sales Office 365 add-in and Outlook desktop add-in
- Use sales tools with the HubSpot Sales Office 365 add-in
- Use sales tools with the HubSpot Sales Outlook desktop add-in
Playbooks
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All Playbooks articles
Properties
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All Properties articles
- Automatically set and sync record lifecycle stages
- Build contact lead scores with AI
- Build lead scores to qualify contacts, companies, and deals
- Create and customize lifecycle stages
- Create and edit personas
- Create and edit properties
- Create and use smart properties
- Create calculation and rollup properties
- Create sync properties that copy data to associated records
- Customize the properties shown on records
- Determine likelihood to close with predictive lead scoring
- Edit a property value for a record
- Edit or delete lead scores
- Export property history
- HubSpot's change sources
- HubSpot's default activity properties
- HubSpot's default company properties
- HubSpot's default contact properties
- HubSpot's default deal properties
- HubSpot's default lead properties
- HubSpot's default ticket properties
- Limit access to your HubSpot assets
- Manage enumeration property options
- Manage view and edit access for properties
- Organize, delete, and export properties
- Property value is underlined in red
- Set up automatic formatting for property rules
- Set up conditional logic for enumeration properties
- Set up conditional options for properties
- Set up score properties to qualify contacts, companies, and deals
- Set validation rules for a property
- Store Sensitive Data in HubSpot
- Translate your custom CRM content
- Understand how Sensitive Data is used in HubSpot tools
- Understand Original and Latest traffic source properties
- Understand property field types in HubSpot
- Understand the lead scoring tool
- Undo property value changes
- Update and filter contacts using traffic source properties
- Use deal, ticket, service, and lead stage calculated properties
- Use lifecycle stages
- Use regular expressions to validate property values
- Use the intelligence tab
- Use today's date in the CRM
- View a record's property history
- View and use record source properties
- View lead score history and performance
Records
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All Records articles
- Add and manage attachments on records and activities
- Add collaborators to a deal
- Assign access to records
- Associate activities with records
- Associate records
- Beta Automatically merge duplicate contacts and companies
- Automatically set and sync record lifecycle stages
- Bulk edit records
- Clone a record
- Beta Convert index page views to segments
- Create and customize lifecycle stages
- Create and manage records in the HubSpot mobile app
- Create and manage saved views
- Create and use association labels
- Create cards to display data on records
- Create color-coded object tags
- Create companies
- Create contacts
- Create custom object records
- Create deals
- Create leads
- Create or log activities on a record
- Create sync properties that copy data to associated records
- Customize index page columns
- Customize index page quick filters
- Customize record previews
- Customize records
- Customize the board view for deals, tickets, and custom objects
- Beta Customize the redesigned board view
- Default marketing statuses for newly created contacts
- Delete CRM records
- Edit a property value for a record
- Edit, delete, or comment on an activity
- Export contact data
- Export your records
- Follow a record
- Generate an example import file
- HubSpot's default contact properties
- Import records and activities
- Manage contact property formatting issues
- Manage leads
- Manage records in board view
- Manage the company domain name property on records
- Manage tickets in your inbox (legacy)
- Mention a user on a record
- Merge records
- Organize, delete, and export properties
- Pin an activity on a record
- Predict likelihood to close with deal scores
- Preview a record
- Repeat a past import
- Require approvals for deals
- Restore deleted activities logged on a record
- Restore deleted records
- Review data metrics on deal views
- Sample import files
- Search within your HubSpot account
- Search your CRM
- Set contacts as marketing
- Set contacts as non-marketing
- Set defaults for creating deals
- Set limits for record associations
- Set up automatic associations for records and activities
- Set up conditional options for properties
- Set up export notifications and view a log of exports in your account
- Set up import files
- Set up lead pipeline automation
- Set up rules for object pipelines
- Set up ticket pipeline automation
- Set validation rules for a property
- Share records with users and teams
- Split deal credit among users
- Summarize a record
- Sync contacts to other apps
- Sync lead ownership and activities
- Understand and use the record page layout
- Understand HubSpot Credits and billing
- Understand HubSpot's CRM migration process
- Understand marketing contacts
- Understand objects
- Understand restorable and permanent contact deletions
- Understand the import tool
- Undo property value changes
- Use cards on records
- Beta Use data quality tools
- Use deal, ticket, service, and lead stage calculated properties
- Use target accounts
- Use the intelligence tab
- Use today's date in the CRM
- View a model of your CRM object and activity relationships
- View a record's property history
- View and analyze past imports
- View and edit individual lead records
- View and filter record activities
- View and filter records
- View and manage user access to a record
- View and use record source properties
- View purchased products on contact and company records
- View the history of an activity on a record timeline
- View trend insights on company and contact records
Snippets
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Tasks
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All Tasks articles
- Complete tasks
- Create tasks
- Create, view, and complete tasks in the HubSpot mobile app
- Customize guided actions
- Edit or delete tasks
- Export tasks
- Filter tasks and manage task views
- Manage settings for the deals and leads tabs in the sales workspace
- Manage tasks in the sales workspace
- Manage your records in Slack
- Receive a summary of your tasks every weekday
- Review sales activity in the sales workspace
- Sync tasks to your Google or Outlook Calendar
- Use task queues
- Use the prospecting queue in the sales workspace